“The way we shop has changed dramatically – and continues to change,” said Tim Robinson, Doddle CEO. “Consumers move fluidly between online and offline shopping, driven by a need for speed, convenience and value. But we’ve seen that much of the retail industry is still thinking and behaving in silos. We want to help retailers bridge that gap between their online and offline worlds.”
The CEO of Doddle, Tim Robinson, argued in a recent eDelivery interview that there are limits to how fast and cheap delivery can get. Failed deliveries are also a significant cost to the industry, not only in the wasted resources but in the impact on customer satisfaction.