Click and collect providers such as Doddle were “drunk on proximity” before the latter dramatically reoriented its business model, its CEO claims. Tim Robinson, who founded the parcel pick-up service in 2014, tells eDelivery that things have fundamentally changed since then – not least with the addition of competition from the likes of DPD and Hermes. Consumers now have an “awful lot of choice” in what Robinson describes as a relatively narrow space.
Tim Robinson, CEO of Doddle said: “Impressive year on year parcel volume growth shows that price conscious consumers have responded well to the prolonged Black Friday shopping trend overall. But retailers will have a harder time than ever in future years..."