Tim Robinson, Doddle CEO, said: “Returns are a huge headache for retailers but they’re not going away. For many online shoppers, they’re a right and necessity – the online equivalent of the pile of clothes you used to hand back to the shopping room assistant in store."
“Click-and-collect has been a growing force in retail over the last several years,” says Tim Robinson, CEO of Doddle, which produced the study. “Shoppers love the convenience of shopping online, but are now demanding similar convenience when it comes to receiving their products as well. Click-and-collect enables faster and cheaper access to orders and has entered the mainstream for shoppers, even shaping where they buy.”