The Future of Retail Banking 2016 – Ricky Knox, Chief Executive Officer and Founder, Tandem Bank talks about the way customers behave is changing. In a digital company the product is about customer experience whereas in a bank product is about pricing. Will rebuilding the customer experience disrupt the retail banking industry?
Ricky Knox is the CEO of London-based Tandem, an app-only bank that wants its customers to avoid most of the hassle associated with big banking corporations. The company has most recently secured £77 million in its Series B funding round, and also acquired the entirety of Harrods Bank earlier this summer. The service hasn’t launched publicly yet, but aims to be a full-service retail bank with budgeting features such as alerts and advice on how to best manage and save money.